May 14, 2010, Newsletter Issue #188: Bakery Supply Support

Tip of the Week

Picture this: hungry customers are waiting for your baked goods on a busy night and your machine goes dead. No one knows quite what went wrong. Avoid this scenerio (and angry guests) by making sure your bakery supply manufacturer offers support. Make sure there is a 24-hour hotline you can call to get service during your typical 12 month warranty should your supplies break. Companies that do not offer parts and 24-hour labor during the warranty period are usually much cheaper. It's worth it to get the service. There are also companies that will give you temporary equipment should yours have to undergo repairs. These are services well worth investing in.

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